Terms and Conditions
Shipping
Orders normally take 8-14 days for dispatch. Shipping duration depends on your pin code and delivery service used. Head over to the tracking id section to get an accurate idea of your shipment status.
​Cancellations and Refund
We accept returns and exchanges for undamaged items up to 10 days following delivery. If you wish to return or exchange an item within this timeframe, please get in touch with us immediately for the necessary support and instructions.
Customization
We look forward to collaborating with you to create something truly unique. Don't hesitate to contact us with your ideas, and let's make something amazing together!
Shipping Policy
How long will it take to receive my order?
Orders normally take 2-15 days for dispatch. Shipping duration depends on your pincode and delivery service used. Head over to the tracking ID section to get an accurate idea of your shipment status.
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Can I modify or cancel my order after it has been placed?
We kindly ask that once you've placed your order, you give it a little extra thought because we're unable to offer cancellations or refunds. We're here to make sure you're happy with your purchase, so please reach out if you have any concerns or questions. Thank you for understanding after an order has been placed, we will not be able to provide refunds or cancellations.
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How can I track my order?
You'll receive a tracking ID either via email or through our Instagram DMs, along with the name of the courier company handling your delivery. Depending on the courier mentioned alongside your tracking ID, you'll need to use the corresponding package tracking sites provided below.
https://www.delhivery.com/tracking - Delhivery
https://www.dtdc.in/tracking.asp - DTDC
https://www.bluedart.com/tracking - Bluedart
https://www.xpressbees.com/shipment/tracking - Xpressbees
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Do I have to pay for return shipping?
Yes, for returns, customers are responsible for covering the return shipping costs at a standard rate of Rs250 per parcel. We aim to make the return process as straightforward as possible while maintaining transparency regarding associated expenses. If you have any questions regarding our return policy or need assistance with a return, please feel free to contact our customer support team for further assistance.
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What should I do if my package is lost or delayed?
Please keep checking the tracking ID for live updates on your parcel. In the event of returns due to a shipping error from our side, we will arrange for the package to be sent back to us at no additional cost to you. If there are any issues with delivery, the delivery service will make three attempts to deliver the package. We will notify you once we receive the return and keep you updated on the reshipping details. Please note that reshipping may take longer than normal shipping time due to the nature of the return process. Thank you for your patience and understanding.
Payment
Methods
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We are committed to offering you a seamless and secure shopping experience with a variety of payment methods through our partnership with Razorpay your all-in-one payment solution, we offer:
Unified Payments Interface (UPI):
Enjoy the convenience of quick transactions with a broad selection of UPI options including Google Pay, Paytm, PhonePe, and BHIM.
Bank Transfers:
Leverage the security and ease of direct bank payments facilitated by our payment partner, Razorpay.
Credit and Debit
Cards:
We welcome all major credit and debit cards, ensuring you have the flexibility to pay your way.
Cash on Delivery (COD):
Available exclusively on our Instagram platform, offering you the option to pay with cash upon receiving your order.
Cancellations and Refund
What is your return policy?
We offer returns for sizing issues only. Please note that refunds are not provided for clothing items. If you have any sizing concerns, please reach out to our customer support team for assistance.
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For notebooks, we offer exchanges in the event of a visible major defect in the product. If you believe your notebook has such a defect, please record an unboxing video of your parcel from start to end to support your claim. Once recorded, please reach out to our customer support team for further assistance with your exchange.
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For any issues with your friendship bracelet such as a spelling error or damage during transit, we're here to help. Simply provide an unboxing video to support your claim. This video will help us understand the situation better and ensure a smooth resolution process. If you have any questions or need assistance, please reach out to our customer support team.
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For any damage claims related to other merchandise, we want to ensure that your concerns are addressed promptly and accurately. To facilitate this process, we kindly ask that you provide sufficient unboxing video proof to support your claims. This video evidence is crucial for us to fully understand the extent of the damage and to expedite the resolution process for you. By capturing the unboxing process from start to finish, including any visible damage or discrepancies, you can help us assess the situation more effectively. Rest assured, your satisfaction is our top priority, and we're committed to resolving any issues you may encounter with your merchandise. If you have any questions or require further assistance, please don't hesitate to reach out to our dedicated customer support team. We're here to assist you every step of the way.
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Our cancellation policy allows for modifications or cancellations within one hour of placing your order. If you contact us within this timeframe, we will do our best to accommodate your request. However, please note that once your order has been sent to production, it cannot be cancelled. We strive to provide a seamless ordering experience, and we appreciate your understanding of this policy. If you have any questions or need assistance, please don't hesitate to reach out to our customer support team.
Are there any items that cannot be returned or exchanged?
We accept returns and exchanges for undamaged items up to 10 days following delivery. If you wish to return or exchange an item within this timeframe, please get in touch with us immediately for the necessary support and instructions.
Product Related Questions
At The Pop Shoppe, we're thrilled to offer customization and personalization options for our products to perfectly match your style and needs.
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We look forward to collaborating with you to create something truly unique. Don't hesitate to contact us with your ideas, and let's make something amazing together!
Can I request customizations or personalization for merchandise?
At The Pop Shoppe, we're thrilled to offer customization and personalization options for our products to perfectly match your style and needs. Here's how you can get started:
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Email Us: For a detailed inquiry, please send an email to thepopshopee@gmail.com. Include the type and quantity of the product you're interested in, along with your design preferences and any other specifics. This will help us understand your vision and how we can bring it to life.
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Instagram: Prefer a more direct way to discuss? Reach out to us on Instagram at @thepopshopee. Send us a message with your request, and we'll guide you through the process, ensuring your custom order is exactly as you envision.
We look forward to collaborating with you to create something truly unique. Don't hesitate to contact us with your ideas, and let's make something amazing together!
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Can I request a restock of sold-out items?
Should you find that an item you're interested in is currently sold out, don't worry! You can easily request a restock directly on the product page by clicking the 'Request Restock' button. Upon clicking, you'll be asked to provide your email address. This ensures that as soon as the item is restocked, you'll receive immediate notification in your inbox, so you never miss out on purchasing your favourite products again. We aim to keep you informed and ensure you have the opportunity to grab the items you love
Do you have physical store locations?
While we primarily operate as an Instagram-based store, we bring our exclusive collection closer to you through monthly pop-up events across various locations throughout India. For details on upcoming events and pop-up locations, be sure to follow us on our Instagram page. There, we regularly update information about where we'll be next, offering you a chance to experience our products in person and engage with our brand directly. Join us at our next event to discover our latest offering.
Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale and bulk purchasing options for those interested in larger quantities. For more information and to discuss your specific needs, please reach out to us directly on our Instagram. Our team is ready to assist you with personalized service to ensure you get exactly what you're looking for. We look forward to hearing from you and exploring how we can fulfill your bulk purchasing requirements.
Product Sizing
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We encourage you to dive into the product descriptions on their respective pages for a thorough understanding of each item. This way, you can make well-informed decisions tailored to your preferences and requirements.
Clothing Items:
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Each clothing product comes with an extensive size chart within the product description to help you find the perfect fit, taking the guesswork out of online shopping.
Bracelets:
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Our bracelet descriptions include detailed information on the types of beads used, the meaning behind various designs, and a guide to measuring your wrist to ensure a snug yet comfortable fit.
Totes:
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Find out about the material, dimensions, and carrying capacity of our totes, along with the unique designs available. This information will help you choose a tote that's both stylish and functional for your needs.
Badges:
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Badge descriptions detail the size, design elements, and the inspiration behind each badge, making it easier for you to pick badges that resonate with your personal style or the message you wish to convey.
Notebooks:
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Discover the specifics like page type (lined, blank, dotted, etc.), paper quality, and additional features in the product descriptions, ensuring you select a notebook that meets all your writing or sketching needs.